Privacy Policy

Overview

Painless CRM ("we," "us," or "our") operates a specialized CRM and order-management platform for dealers of exterior products such as awnings and motorized screens. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

Information We Collect

Account Information

• Name, email address, and phone number
• Company information and dealer details
• Billing information processed securely through Stripe

Customer Data

• Lead and customer contact information entered by dealers
• Product quotes, orders, and installation details
• Payment information processed through Stripe Connect
• Communication records and notes

Usage Data

• Log data including IP addresses and browser information
• Feature usage and interaction data
• Performance and error reporting data

How We Use Your Information

• Provide and improve our CRM and order management services
• Process payments and facilitate transactions through Stripe
• Send service-related notifications and updates
• Provide customer support and technical assistance
• Analyze usage patterns to improve our platform
• Comply with legal obligations and prevent fraud

Data Sharing and Third Parties

We may share your information with:

Service Providers

• Stripe: Payment processing for deposits and final payments
• Email/SMS providers: Automated notifications and communications
• Cloud hosting: Secure data storage and application hosting

Supplier Integrations

With your consent, we share relevant order information with your chosen suppliers for production tracking and fulfillment.

Legal Requirements

We may disclose information when required by law or to protect our rights and users.

Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure user authentication with bcrypt password hashing
• Regular security updates and monitoring
• Limited access controls for our team members
• PCI DSS compliant payment processing through Stripe

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Export your data in a portable format
• Opt out of non-essential communications
• Request correction of inaccurate data
• Close your account and request data deletion

To exercise these rights, please contact us at support@parablesoft.com

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Customer data entered by dealers is retained according to their business needs. We may retain certain data for longer periods as required by law or for legitimate business purposes.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: